Remote Control Support and End Point Protection
Anchor’s remote access and advanced security tools allow their team of technicians to remotely access your servers and endpoints (laptops, desktops, tablets) to troubleshoot and fix IT problems.
Anchor provides a thorough and complete documentation manual. This documentation is regularly managed and updated.
Help Desk 8 x 5 Support
At Anchor, our team takes phone calls as they come in, and then when the phones are quiet, they go through our email and ticketing system to ensure all tickets get looked after in a timely manner.
Help Desk After-hour Support
Outside of normal business hours (7 AM – 6PM, M-F) Anchor has an on-call technician available to help for critical IT emergencies.
Event Monitoring and Resolution
Events are logged in Anchor’s ticketing system and acted on accordingly. Our ever-growing list of alerts allows us to generate tickets and produce automated solutions for problems that may have gone previously unnoticed.
Desktop & Laptop Refresh
Managed Services includes desktop deployment labour for any existing staff. Anchor can help with imaging and deployment of new hardware purchased while under a standard managed services agreement.
Our patch management follows a set of industry standards designed to ensure patching is completed on a scheduled plan.
Anchor will be responsible for developing network maintenance and growth plans, assist in creating annual and project budgets, managing the IT staff and keeping the executive team up to date on the latest networking technologies that could help the company to succeed.
Regularly scheduled meetings with key stakeholders to ensure requirements are being met.
Reports on systems up time and IT Roadmap planning occur in our governance meetings.
Procurement Services / Lifecycle Management
Let Anchor take the hassle out of getting the right equipment for your team. Setup Lifecycle management and we will replace your teams computers when they start slowing your employees down.
Professional Services - Projects and Deployments
Anchor will consult you on your next deployment of new tech. We take the stress out of managing and maintaining your equipment.
Advisory Services - Assessment and Consulting Services
Unsure about your companies next tech venture or upgrade? Anchor will consult with you to make the right decision for your company with expert advice.